FAQ

Age rating of the game — 16+. FootZ is intended for users who have reached sixteen years of age. Minors make purchases within their legal capacity; if the law requires the consent of a legal representative, it must be obtained before payment.

Create a crest and kit, finish assembling the squad, view the welcome rewards and review the team. Then prepare a friendly match. Step-by-step help is available in the guide.

They are shown on the welcome screen. Awarded coins and crystals are already in the club's balance. Look for bundles available to your club in the store.

Players earn experience for participating in matches. Open your player and the Development section, select upgrades and confirm spending their XP.

Minutes played, match rating, age, talent, status, opponent, result and competition conditions affect it. Infrastructure and active boosts are also taken into account. You can view the experience gains in the player's experience history.

This is a special type of card. Such players do not accumulate training XP and do not improve their standard attributes through the development section.

No. Player roles and fitness, tactics, opponent actions, and match events are important. A team's overall strength is not determined solely by the rating of one or two leaders.

Prepare and save your lineup before the deadline on the match page. This will determine the players, roles, and formation for the upcoming match.

Players do not get injured in friendly matches. Injuries are possible in official matches. Check the team’s condition before the next match.

A team recovery for one crystal fully restores the team’s fitness and heals its injuries. A description of the effect is available before confirmation.

In a pack with random contents, a specific outcome is not guaranteed in advance. The exception is rewards explicitly promised in the offer description. Opening several packs in a row does not by itself guarantee the desired card.

You select the number of players provided for by the terms from the options received when opening. This is not a selection of any card from the entire game. Carefully check the players you have selected before confirming.

Check the opening screen and the rewards storage. You may need to finish the selection or transfer the player to your team. If there isn't enough space, free up room first.

Check if the previous selection is completed, if you have enough resources, and if the offer's conditions are met. The restriction may be related to scheduling, the draw, or a club limit. The reason is shown in the store.

Daily limits are updated at 00:00 Moscow time. The lifetime limit is not reset.

Some cards have restrictions on sale, transfer, or compensation. The terms for a specific reward are indicated in its information.

In-game resources are intended for use within FootZ. The service does not provide for converting coins, crystals, or in-game items into real money. This does not affect legal claims related to mistaken payments and refunds.

Check the order status and payment confirmation. Do not pay again until the outcome of the first transaction is clarified. Email admin@footz.ru, include the club, order number, date and amount. Do not send your password, one-time codes or full card details.

Write to admin@footz.ru, preferably from the account's registered email. Specify the club and the nature of your request. To protect against third-party interference, verification of account ownership may be required.